About us
At Barmey.co.uk we try to make your on-line experience as pleasant an
experience as possible. Our business has continued to grow over the years by providing great
customer service both before and after purchase. We have a wide range of
experience in growing successful companies in both the traditional retail high street
and on-line markets.
How much stock do you hold?
The vast majority of our products are always in stock and shipped directly from our warehouse. If there is any delay in your order we will notify you immediately.
1000's of products are available
directly from our well stocked distribution
centre in
Kent!
How do we manage to keep our prices so low?
We purchase in bulk at great prices and so
we can pass on these savings onto our customers. We do however invest in our
customer services team to ensure we are providing an excellent service to both new
and existing customers and respond swiftly to any problems or enquiries. All of
our products are brand new and come with a full manufacturers warranty.
Useful telephone numbers
| Nilfisk |
01284 763163 |
| Sebo |
01494 465533 |
| Vax |
0870 6061248 |
| Bissell |
0870 2250109 |
| iRobot |
0845 2251919 |
| Dyson |
0870 5275104 |
| G-Tech |
0870 7944003 |
| Home-tek |
Contact us directly |
| Hoover
Candy |
0870 5400600 |
| Hotpoint
(Indesit) |
0870 1506070 |
|
KitchenAid (Cust Services) |
0800 38104026 |
|
KitchenAid (Service Centre) |
0845 6011287 |
|
Krups |
0845 602 1454 |
| Nilfisk |
01284 763163 |
| Sebo |
01494 465533 |
| Vax |
0870 6061248 |
| Wahl (Cust
Serv) |
01227 740066 |
| Wahl
(Repairs) |
01227 744331 |
How can I contact you if I have a question or
problem?
We have a comprehensive query logging system that can be accessed by entering
http://www.barmey.co.uk/contactus into your internet browser.
As soon as your question or query is entered into our system you are provided
with a reference number. This log is then automatically allocated to a
customer services representative who will action your query as swiftly as possible.
Alternatively you can contact our customer
services team via post by sending your letter to Barmey Customer
Services, PO Box 282, Bristol, BS16 7XW or Barmey Communications House, 26 York Street, London, W1U 6PZ. If you need to return your product please contact us for an authorisation number and the correct return address.
Parcels will be refused and a refund will not be processed if the returns authorisation number is not clearly displayed on the package.
Can I order via the telephone?
Any questions relating to product specifications or existing
orders should be raised by visiting
http://www.barmey.co.uk/contactus as per above. However, you
can place your order by phone by calling us on 0844 770 4255 Mon - Fri
10am till 4pm.
How can I track my order?
When your order is shipped you will be provided with a unique consignment
number allocated by our courier. If you visit
http://www.barmey.co.uk/ordertrack and enter your consignment
number you will be able to access live tracking information (only 15 minutes behind real
time). Please note that smaller items such as vacuum bags may be shipped
via Royal Mail.
How much does shipping cost?
Our shipping charges are clearly displayed in the shopping
basket. To ship to locations outside the UK mainland e.g. Northern
Ireland, please select the appropriate option in the shopping basket.
Many items qualify for Next Working Day
delivery for an additional £3.99. If this is available
this will be clearly displayed in the shopping basket.
Recycled Packaging
Please be aware that wherever possible we
recycle our packaging materials. This
could mean that your order is double packed to
protect it during transit and therefore the
external double outer packaging may appear
different from your order.
Cancellation Rights
Under the European Directive on distance selling, incorporated into UK Law by The Consumer Protection (Distance Selling) Regulations 2000, you as a customer have the option to cancel any order within seven days from the day after delivery.
Full details can be found in our
Terms and
Conditions.
We hope you enjoy browsing
our store, please come back and visit us again
soon!
JCH Services
Limited,
Communications
House, 26 York
Street, London, W1U
6PZ.
Registered in England No. 5324873
Please note this is
our corporate
address, any queries
by post should be
sent to Barmey.co.uk,
Customer Services,
PO Box 282, Bristol,
BS16 7XW
